Thank you for choosing LumoLine Pro™. We strive to ensure that your shopping experience with us is as smooth and convenient as possible, including the shipping process. Please find below our shipping policy details:

1. Processing Time: Orders are typically processed within 24 hours after payment confirmation. During peak seasons or holidays, processing times may vary, but we do our best to dispatch orders promptly.
2. Shipping Methods:We offer several shipping methods to cater to your needs, including standard and expedited shipping options. The availability of shipping methods may vary based on your location.
3. Shipping Rates:Shipping rates are calculated based on the destination, chosen shipping method, and the weight/size of the package. You can view the shipping cost during the checkout process before finalizing your order.
4. Domestic Shipping (within UK):For domestic orders, we primarily utilise reliable courier services via Royal Mail/Evri to ensure timely delivery to your doorstep. 
5. International Shipping:We offer international shipping to various countries. Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient.
6. Order Tracking:Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status of your package and estimated delivery date.
7. Delivery Times: Delivery times typically take between 4-9 days for all UK orders and depend on the shipping method selected, as well as factors such as location and customs clearance (for international orders). While we strive to provide accurate delivery estimates, unforeseen circumstances may occasionally cause delays.
8. Delivery Issues:In the rare event of a delivery issue (e.g., lost or damaged package), please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
9. Incomplete or Incorrect Address:Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information provided by the customer.
10. Questions or Concerns:If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to contact our customer support team. We're here to assist you in any way we can.

By placing an order with us, you agree to adhere to the terms and conditions outlined in this shipping policy. Thank you for choosing LumoLine Pro™. We appreciate your custom.